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Frequently Asked Questions

Some people are simply more comfortable doing research online, so we've compiled a list of frequently asked questions that you can peruse while you're still kicking the tires. We're still happy to answer your questions by phone, though – just call our sales team at 1-866-702-8473.

Shipping

How much will I pay in shipping & handling?
What's the difference between UPS and freight shipping?
How can I lower my shipping & handling costs?
Can I have my items shipped outside of the U.S.?

Catalog

Do you have a catalog?

Returns

Can I return an item?

Contact Us

How do I contact you?

Ordering

How do I place an online order?
How do I use a purchase order to pay?
Do you rent products to customers?

Order Cancellations

How do I cancel an order?

Sales & Promotions

Do you have a sale section or run promotions?

Security

How can I be sure that the information I provide is secure?

Warranty

How long are my items under warranty?

Help

I need more information. What can I do?

How much will I pay in shipping & handling?

Shipping costs vary from item to item because of differences in size, weight and manufacturer. The easiest way to figure out estimated shipping costs is to use the shipping calculator on each product page. Just click on the “Get an Estimated Shipping Cost” button, enter the quantity and the zip code and click “Calculate.” Your estimated shipping cost will pop up in red type within the box. Since you don′t need to create an account or sign into an existing account to use the shipping calculator, it's a quick and easy option.

You may see a message next to the quantity box that reads, “For a shipping quote on more than xx, please call 1-866-702-8473.” Sometimes freight companies have discounts or additional fees for certain items ordered in large quantities. The numbers are a little tricky, so it′s best that you work with us over the phone to get the lowest price on these large-quantity orders.

The shipping costs shown on the calculator are estimated costs so we can give you a quick, ballpark figure to help with planning. Some large items may come with other costs like assistance with unloading, etc.

Your final shipping costs are shown during the “Shipping Review” step of the checkout process.

What's the difference between UPS and freight shipping?

Smaller, lighter items ship via UPS. Items that are large, bulky or heavy arrive by freight delivery and are carried on a semi truck. Check the specifications section of each item to find out if it ships UPS or freight.

Freight companies only deliver as far as the back of the truck, which means the driver won′t carry your order inside. If you don′t have a loading dock, you can arrange for the driver to move the items inside for an additional charge. We'll ask you a few questions in the “Shipping Info” section of our checkout process that help us give you the exact shipping costs. Your total shipping charges are displayed on the “Shipping Review” section of the checkout process.

How can I lower my shipping & handling costs?

You will find that some items on our site ship for free (you'll see a graphic on product pages to let you know when that's the case). Keep in mind that the per-unit cost of shipping almost always goes down as your order quantity increases. Plus, you usually get a better overall rate by ordering as many items as possible from the same manufacturer.

Can I have my items shipped outside of the U.S.?

Yes. Call our sales team at 1-866-702-8473 to arrange for delivery outside of the U.S.

Do you have a catalog?

We don't print a catalog and offer thousands of products on our website only. We think our site is actually easier to shop than a catalog – check out our Help page for online shopping tips. And we're constantly adding new products to our website instead of just once or twice a year when a catalog would come out.

Can I return an item?

Most items we sell are returnable. Be sure to inspect your order for damage and accuracy as soon as it arrives. If there's a problem, refuse the delivery and call us at 1-866-702-8473. Sometimes a delivery driver doesn't give you enough time to inspect the shipment or an order arrives while you are not there. If the driver doesn't allow you time to inspect your shipment, sign for it and note "damaged" on the bill of lading.

You′ll need to fully inspect your merchandise within two weeks of receipt. If there's any damage or an incorrect shipment, you must contact us during this period. We can't be held responsible for damages or incorrect shipments if you wait beyond this period to let us know. As long as you contact us during this period, any item that is damaged when it arrives or that does not arrive as ordered (size, color, or features were not as specified) we'll promptly replace it at no extra cost to you.

If you order something and it arrives as ordered but you decide you want or need to return it, you will be responsible for all shipping charges, including return charges. You must contact us within two weeks to return these items. In some cases, the manufacturer will charge you a restocking fee of 15-30%. We will try our best to get the restocking fee waived by the manufacturer but we are not always successful. So if you're not sure about a color or a size, please ask before you finalize your order. We want to help you make your purchase exactly what you want on the first try.

There are a few types of items we sell that have additional return restrictions. Please make note of these special cases:

Food Service Items

Custom Items
A number of items we sell—including some food service and outdoor play items—are made to order and are considered “custom.”

How do I contact you?

Our sales team is available at 1-866-702-8473 from Monday-Friday, 8 a.m. - 7 p.m. EST. You can also talk online with a sales consultant via the "Chat Live” button in the top bar of every page. If you prefer, you can email us anytime at sales@fatcatalog.com, or fax us at 1-866-702-8474.

How do I place an online order?

Ordering online is simple:

The shopping cart holds your items until you're ready to check out. You can edit your options and quantity at any time—just click the "Cart" button to see your entire order. To check out and finish your order, click "To Checkout."

If you're a returning customer and you are signed in to your account, we'll display your shipping information; you can edit the information if your address has changed or you would like to add another address. First-time buyers will need to enter shipping information. Click “Continue” and enter payment information. Once you've filled in your shipping and payment information, review your selections and click "Place Order". You'll receive an e-mail receipt within minutes.

Make sure to print out or write down your order confirmation number. New customers can create an account by simply entering a password on the order confirmation page and clicking “Continue.” Our system will remember your information so you don′t have to enter it again the next time you order. You don′t have to create an account to order, but it does make the process a little easier.

How do I use a purchase order to pay?

Simply fax a copy of your purchase order to 1-866-702-8474 or mail it to us at:

Fat Catalog
3736 Regent Ave.
Cincinnati, OH 45212-3724

We'll process your order as soon as we receive the purchase order. Once this happens, we'll give you a call to let you know.

Do you rent products to customers?

No. All of our products are new and unused.

How do I cancel an order?

If you decide that you don′t want something after you place your order, it's important that you call us right away to cancel. We work very quickly to process and ship your items, and once an item has shipped, you are responsible for all shipping costs (both shipping to you and back to the manufacturer). Also, many of the items we sell are made to order and the manufacturer may charge you a restocking fee even if the order hasn′t shipped. We want to help you avoid these charges so we need to hear from you as soon as possible if you change your mind.

Do you have a sale section or run promotions?

We're happy to offer you commercial furniture and equipment at some of the lowest prices available. Your price, the manufacturer′s price and your savings are listed on each product page; many items are available for up to 60% off the suggested manufacturer′s price.

In addition to our low prices, we run promotions throughout the year that you'll see featured on our home page.

How can I be sure the information I provide is secure?

We use 128-bit Secure Sockets Layering (SSL) to encrypt your credit card information before it goes out over the Internet. SSL technology is the industry standard for secure online transactions. SSL makes ordering from the Fat Catalog website as safe as shopping online with any other leading retailer or ordering by phone with your credit card.

How long are my items under warranty?

All of the products we sell carry their manufacturer's standard warranty. Most of them are noted in the specifications you'll find on product pages. These warranties range from one year to up to lifetime guarantees. If you don't see the warranty mentioned, contact us and we'll be happy to explain the warranty and even send you a copy.

I need more information. What can I do?

You'll find lots of different kinds of helpful information on our site. Check out our Buying Guides, Help Page or individual product pages.
We want your online shopping experience to be quick, easy and enjoyable, but we understand that sometimes you might need to talk to a real, live person. Don't hesitate to contact us at 1-866-702-8473.

  • Fat Catalog
  • 3736 Regent Ave.
  • Cincinnati, OH, U.S.A.
  • 45212-3724

Shop with confidence at Fat Catalog

We accept the following payment types:

 

We accept U.S. credit cards, checks and purchase orders. On phone orders, we also accept Canadian and Mexican credit cards.
For leasing options, please call 1-866-702-8473.

 

© Fat Catalog. 2014