Session ID: A232215
Session ID: 2151130A232215
Some people are simply more comfortable doing research online, so we've compiled a list of frequently asked questions that you can peruse while you're still kicking the tires. We're still happy to answer your questions by phone, though – just call our sales team at 1-866-702-8473.
Everything on Fat Catalog ships anywhere in the contiguous United States at no charge to you. However, additional charges such as lift-gate service and inside delivery are not included.
Smaller, lighter items ship via UPS. Items that are large, bulky or heavy arrive by freight delivery and are carried on a semi truck. Check the specifications section of each item to find out if it ships UPS or freight.
Freight companies only deliver as far as the back of the truck, which means the driver won′t carry your order inside. If you don′t have a loading dock, you can arrange for the driver to move the items inside for an additional charge. We'll ask you a few questions in the “Shipping Info” section of our checkout process that help us give you the exact shipping costs. Your total shipping charges are displayed on the “Shipping Review” section of the checkout process.
Yes. Call our sales team at 1-866-702-8473 to arrange for delivery outside of the U.S.
We don't print a catalog and offer thousands of products on our website only. We think our site is actually easier to shop than a catalog – check out our Help page for online shopping tips. And we're constantly adding new products to our website instead of just once or twice a year when a catalog would come out.
Most items we sell are returnable. Be sure to inspect your order for damage and accuracy as soon as it arrives. If there's a problem, refuse the delivery and call us at 1-866-702-8473. Sometimes a delivery driver doesn't give you enough time to inspect the shipment or an order arrives while you are not there. If the driver doesn't allow you time to inspect your shipment, sign for it and note "damaged" on the bill of lading.
You′ll need to fully inspect your merchandise within two weeks of receipt. If there's any damage or an incorrect shipment, you must contact us during this period. We can't be held responsible for damages or incorrect shipments if you wait beyond this period to let us know. As long as you contact us during this period, any item that is damaged when it arrives or that does not arrive as ordered (size, color, or features were not as specified) we'll promptly replace it at no extra cost to you.
If you order something and it arrives as ordered but you decide you want or need to return it, you will be responsible for all shipping charges, including return charges. You must contact us within two weeks to return these items. In some cases, the manufacturer will charge you a restocking fee of 15-30%. We will try our best to get the restocking fee waived by the manufacturer but we are not always successful. So if you're not sure about a color or a size, please ask before you finalize your order. We want to help you make your purchase exactly what you want on the first try.
There are a few types of items we sell that have additional return restrictions. Please make note of these special cases:
Our sales team is available at 1-866-702-8473 from Monday-Friday, 8 a.m. - 7 p.m. EST. You can also talk online with a sales consultant via the "Chat Live” button in the top bar of every page. If you prefer, you can email us anytime at email@example.com, or fax us at 1-866-702-8474.
Ordering online is simple:
The shopping cart holds your items until you're ready to check out. You can edit your options and quantity at any time—just click the "Cart" button to see your entire order. To check out and finish your order, click "To Checkout."
If you're a returning customer and you are signed in to your account, we'll display your shipping information; you can edit the information if your address has changed or you would like to add another address. First-time buyers will need to enter shipping information. Click “Continue” and enter payment information. Once you've filled in your shipping and payment information, review your selections and click "Place Order". You'll receive an e-mail receipt within minutes.
Make sure to print out or write down your order confirmation number. New customers can create an account by simply entering a password on the order confirmation page and clicking “Continue.” Our system will remember your information so you don′t have to enter it again the next time you order. You don′t have to create an account to order, but it does make the process a little easier.
Simply fax a copy of your purchase order to 1-866-702-8474 or mail it to us at:Fat Catalog
We'll process your order as soon as we receive the purchase order. Once this happens, we'll give you a call to let you know.
No. All of our products are new and unused.
If you decide that you don′t want something after you place your order, it's important that you call us right away to cancel. We work very quickly to process and ship your items, and once an item has shipped, you are responsible for all shipping costs (both shipping to you and back to the manufacturer). Also, many of the items we sell are made to order and the manufacturer may charge you a restocking fee even if the order hasn′t shipped. We want to help you avoid these charges so we need to hear from you as soon as possible if you change your mind.
We're happy to offer you commercial furniture and equipment at some of the lowest prices available. Your price, the manufacturer′s price and your savings are listed on each product page; many items are available for up to 60% off the suggested manufacturer′s price.
In addition to our low prices, we run promotions throughout the year that you'll see featured on our home page.
Fat Catalog carries three exclusive brands that address a range of needs, for everyone from preschool to college and beyond. These brands include Norwood Commercial Furniture, Egghead Electronics and Learniture Smart School Furnishings. Each of these brands offers specialized lines of furniture and equipment that help to comfortably outfit your office.
We use 128-bit Secure Sockets Layering (SSL) to encrypt your credit card information before it goes out over the Internet. SSL technology is the industry standard for secure online transactions. SSL makes ordering from the Fat Catalog website as safe as shopping online with any other leading retailer or ordering by phone with your credit card.
All of the products we sell carry their manufacturer's standard warranty. Most of them are noted in the specifications you'll find on product pages. These warranties range from one year to up to lifetime guarantees. If you don't see the warranty mentioned, contact us and we'll be happy to explain the warranty and even send you a copy.
You'll find lots of different kinds of helpful information on our site. Check out our Buying Guides, Help Page or individual product pages.
We want your online shopping experience to be quick, easy and enjoyable, but we understand that sometimes you might need to talk to a real, live person. Don't hesitate to contact us at 1-866-702-8473.
California's Proposition 65 requires California consumers to be made aware of special warnings for
products that contain chemicals known to the state of California to cause cancer and birth defects
or other reproductive harm, if those products expose consumers to such chemicals above certain
We are providing the following warning for anyone buying products that will be shipped to California:
WARNING: This product contains chemicals known to the State of California to cause
cancer and birth defects or other reproductive harm.
The safety and well-being of you and your students remains Fat Catalog’s top priority, and as such,
we take all necessary steps to comply with applicable safety and health regulations and uphold
our commitment to safety.